I was hoping to start the year off with an uplifting story, but just before New Years, I got swindled. I booked a ‘charming apartment away’ for a few days after Christmas on Booking.com, at a price which seemed too good to be true, and clearly was. A couple of days before I was due to depart, the accommodation informed me that unfortunately, the last guest created a plumbing problem that couldn’t be fixed in time for my visit. As soon as I cancelled my booking, the owners re-listed my dates at double the price.
In the midst of scrambling to find a new place to stay, I also reported the property that was clearly committing fraud. To their credit, Booking.com were exemplary in their response. They assured me they would investigate the matter and offered me a few options by way of compensation, one of which was to reimburse me for any difference in price of a new booking, charging the excess to the ‘charming apartment away’ as a relocation fee. So in effect, I was able to upgrade, at no extra cost.
Since that experience, I’ve had a few more dubious incidents that I’ve had to report and thankfully, my concerns have been met favourably by companies striving to keep their services reputable and above board. We live in an age with such a lack of accountability, especially through online platforms, where it’s easier to conceal truths and lead people astray. You can take such companies to task by leaving reviews, expositing any wrongdoing, but making contact with the business or site directly, where possible, is equally as important.
Often folks will just write off this kind of bad experience, but I would encourage people to reach out where they can because our increasing passivity is making us less vigilant – or able – to act in a myriad of situations that require some kind of response.
I sat on a packed bus the other night that had stopped for a long while – without any explanation, and not a single passenger inquired as to why we were stuck there – except me, of course, and I then relayed the situation to everyone on board. I worry more and more about how inert we are becoming as individuals and as a society, and how much provocation we need at times to be stirred into action.
Of course, we have a greater incentive to act regarding a personal transgression, especially if there is some kind of compensation or reward for doing so. But surely, the greater reward should be acting in the name of decency, trying to improve a situation, not only for ourselves but for one another.
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